Main responsibilities:
• Helping customers to arrange their travels and expectations in terms of arranging their travels
• Provide active support to customers before and after booking within Ebookers website
• Explaining travel procedures to the customers
• Advising travel related products and services (hotel, cars, flight tickets)
• Delivering the highest quality customer service
• Keeping up to date with product developments and changes of travel policies
• Working with colleagues to ensure Clients expectations are met
Candidate profile:
• Fluent oral skills in German or French
• Ability to communicate in English language
• Excellent customer care and proactive attitude
• Results oriented approach
• Attention to details
• Being a team player
• Previous travel industry or/and hospitality
• experience plus customer service - will be an asset
• Willingness to work on shifts
• Flexible working hours for Full Time or Part Time Employees
Benefits:
• Competitive salary (plus extra bonuses both Serco and Ebookers sponsored)
• Private medical care for you and for your family (including dental care)
• Attractive benefits package – cafeteria benefit system (Multisport Card, Gift Cards)
• Full-paid appropriate certified training (Amadeus or Galileo)
• Relocation package and bonus for commuters
• Employee Referral Award Program
• A multicultural, environment with great working atmosphere
• Trainers support for language development
• Fast recruitment process taking 2-3 weeks, with a remote application systems
• Flexible starting dates
Dane kontatkowe:
Send your application in English to:
applyjob.serco@serco.com
For more information visit us: www.sercopoland.com
Facebook: Kariera w Serco
